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Kautex Maschinenbau has opened a new customer service center in Kleinmachnow near Berlin, Germany, with around 500sqm of space for sales, service, workshops and a spare parts warehouse.

"Our customers benefit from the new site thanks to faster reaction times, an extended range of customer service offerings and intensive personal consulting on site," said Marco Stühmeier, who is responsible for managing the new customer service center.

Kautex is now also present in the east of Germany with the new service center.

"The Berlin site is a further strategic step to build on and expand our customer base and the service business for packaging machines," commented Thilo Schmidt, Head of Global Service at Kautex. "In Berlin, we offer customer training, extensive service relating to machine maintenance and consulting on modernizing machines through retrofitting – not only for Kautex machines."

The new, five-person team at the customer center consists of experts from the fields of spare parts sales, field service, start-up and machinery sales.

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