Immediate support when things get stuck in the injection molding production is important for many users. In the past, service technicians helped identifying and rectifying the problems on site. Now Dr. Boy GmbH & Co. KG (BOY) offers a much faster and simpler option for its injection molding machines.

The new BOY Smart Remote Service can establish a connection with the BOY injection molding machine via an integrated gateway. Thus, the service technician does not necessarily have to be on the user’s site.

BOY offers a faster and simpler Smart Remote Service for its injection molding machines.

“No matter whether this online support is about error detections and corrections or even optimization of the injection molding process,” Thomas Kühr, who, among other things, is also responsible for control development at BOY, specified the diverse range of applications of the Smart Remote Service.

He indicated that this tool requires connection to an internet access, which is possible via the customer network or via a hotspot. Whereas previously the service technician's laptop was required as an access point to gain a remote access to the control, this is now done by the remote access integrated in the control.

If there is no internet connection available at the machine’s location, there is only a simple router needed to get access into the internet via the hotspot of a smartphone.

Technicians can easily set up a connection to the desired machine via a central surface. This way, the machine or system visualization can be operated via VNC. The technician can perform software updates, debugging and maintenance as if directly on site.

Remote access options increase the availability of machines and systems and are an important factor in digitalization. With the BOY-"Smart Remote Service" a wide range of remote maintenance options are thus available. The new online tool Smart Remote Service can be used together with the interface-package for all Procan ALPHA 4 controls. BOY injection molding machines with older control versions cannot be retrofitted.